Properly preparing a package involves more than just putting a product in a box. You need to choose the right packaging, protect the merchandise, check the package’s weight, comply with size limits, and ensure that the shipping method is suitable for the product. At Boost, we carefully prepare your orders directly from our warehouse. We tailor the packaging to the size, value, fragility, and type of your items to minimize the risk of breakage, carrier refusal, or a poor customer experience.

Maximum dimensions depend on the carrier, shipping service, delivery method, and type of merchandise. A standard package, a bulky package, a fragile item, a long box, or an oversized product are subject to different requirements. Boost verifies these restrictions before shipment: weight, maximum length, package size, packaging, prohibited items, hazardous materials, or specific conditions. We also verify that the length is valid and that the size complies with the maximum dimensions allowed by the carrier. This helps prevent the package from being returned to the point of origin, incurring a surcharge, or having the order held up.

A bulky package requires special attention: weight, dimensions, reinforced packaging, a suitable carrier, delivery area, mode of transport, and drop-off or pickup conditions. Not all services are suitable for this type of shipment. Boost advises you on the best logistics option based on your merchandise: fragile items, art pieces, heavy packages, multi-item orders, gifts, long boxes, or items requiring insurance. Our role is to select the right solution for you, so you don’t have to deal with technical, postal, legal, or operational constraints on your own.

The choice of carrier depends on the shipment volume, weight, destination, delivery time, level of tracking, product value, expected price, and associated customer service. Boost helps you choose the best carrier based on your actual needs. We offer about fifteen shipping options, including UPS, Colissimo, GLS, Chronopost, La Poste, DHL, and Géodis, which we select together based on your shipment volumes, the type of goods, your destinations, your delivery deadlines, your budget, and your delivery commitment.

There is no single “best” option for all shipments. The right choice depends on your type of goods, shipment volumes, destinations, delivery times, the level of tracking you require, your budget, and your customer service commitment.

At Boost, we don’t choose a carrier at random. We analyze your business, your products, your destination countries, your shipping volumes, and your specific requirements to select the delivery service best suited to each order. Thanks to the high volumes entrusted to us by our clients, we can also offer you rates negotiated with our partner carriers.

Home delivery is convenient for the recipient, while pickup locations are more accessible and can offer a more flexible pickup option. Express delivery, on the other hand, can meet the need for fast delivery.

With Boost, you can offer different delivery options without having to manage each shipping method yourself. We help you structure a clear offering: domestic delivery, international delivery, alternative delivery, standard shipping, express shipping, pickup locations, home delivery, or in-store pickup—whatever suits your needs.

Shipping rates depend on weight, volume, destination, carrier, delivery time, tracking, insurance, and available options. A package within France, an international package, an express package, or a bulky package will not all cost the same. By using Boost, you can take advantage of negotiated rates based on our volume and our network of carriers. Our goal is to offer you a competitive solution without compromising on reliability, tracking, or delivery quality.

The tracking number is generated when the shipping label is created. It allows customers to track a package in real time on the carrier’s website, via an app, or using the information sent by email.

At Boost, tracking is integrated into the logistics process. We centralize all relevant information: tracking number, reference number, package status, selected carrier, delivery address, contact information, phone number, email address, and estimated delivery time.

Delivery times depend on the carrier, the destination country, the type of shipment, the mode of transport, the day of shipment, and the service level selected: economy, standard, express, or a specific service option.

At Boost, we help you select the solution best suited to your needs: domestic shipments, international shipping, in-store delivery, home delivery, or more specialized transportation depending on the goods. The goal is not just to find the fastest delivery time or the lowest price, but to choose a reliable service that aligns with your customer promise and is tailored to your order volume.

We also take into account the details relevant to each shipment: recipient’s address, sender’s address, package weight, value of the goods, any required customs forms, EORI number, import requirements, and insurance or compensation coverage available through the selected service. This allows us to provide realistic delivery estimates, minimize delays, and prevent customer complaints.

If a package is lost, damaged, or delivered late, you should check the tracking information, verify the receipt, confirm the delivery address, contact the carrier, and review the insurance or compensation terms.

With Boost, you’re not alone when dealing with these situations. We centralize information, track incidents, facilitate contact with the carrier, and help you provide a clear response to your customer. You also have access to a tracking tool to monitor the progress of cases, follow ongoing communications, and maintain a clear overview of carrier claims. This reduces the workload on your team and improves customer service management.

Shipping rates depend on weight, volume, destination, carrier, delivery time, tracking, insurance, and available options. A package within France, an international package, an express package, or a bulky package will not all cost the same. By using Boost, you can take advantage of negotiated rates based on our volume and our network of carriers. Our goal is to offer you a competitive solution without compromising on reliability, tracking, or delivery quality.